Product Issue (Serial: 28708-1732080366)

The product, identified with serial number 28879-1732080366 and invoice number 95431732080366, stopped functioning properly after just 12 days of regular use. Initially, the product appeared to be in perfect condition, meeting expectations during the first few uses. However, soon after, it started showing signs of malfunction, including intermittent performance and unexpected shutdowns. Eventually, it ceased working altogether, rendering it completely unusable. For a product of this price and with such high expectations of quality and reliability, this is unacceptable. I rely heavily on this item for daily tasks, and this failure has caused significant inconvenience and frustration. I am also disappointed in the quality control measures that allowed a defective item to reach the market. Given the circumstances, I am requesting an immediate resolution, whether through a full refund or a replacement unit, to address this issue and restore confidence in the brand. Please prioritize this matter as it is of great importance to me.